Victoria Home Loans (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, including through our SMS messaging services.
1. Information We Collect
We may collect the following types of information:
· Personal Information: Name, phone number, email address, mailing address, and other loan application details you provide to us.
· SMS Information: Mobile phone number, message content, opt-in and opt-out status, and delivery reports.
· Technical Information: Device type, operating system, and mobile carrier details.
2. How We Use Your Information
We use your information to:· Send you loan updates, application status alerts, appointment reminders, and relevant mortgage information.
· Provide customer support and respond to your inquiries.
· Maintain compliance with applicable laws and carrier guidelines.
· Improve our services and communication processes.
3. SMS-Specific Privacy Commitment
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
We do not sell, rent, or trade your personal information. We may share your information only in the following cases:
· With service providers who perform functions on our behalf (e.g., SMS delivery platforms, IT support).
· As required by law, regulation, or court order.
· To protect the safety, rights, or property of Victoria Home Loans, our clients, or others.
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
We implement industry-standard security measures to protect your personal and SMS-related information from unauthorized access, disclosure, or misuse.
You may:
· Opt out of SMS communications at any time by replying STOP.
· Request access to, correction of, or deletion of your personal information.
· Contact us with questions or concerns regarding this policy.
